In order to provide easy assistance to our customers, please find a few important links below:
Hardship Support
To download a printable version of our latest Hardship Policy, please select the link below.
Complaints Handling & Resolution Procedure
To download a printable version of our latest procedure, please select the link below.
Terms & Conditions
To download a printable version of our residential terms & conditions
Privacy Policy
To download a printable version of our Privacy Policy
Direct Debit Service Agreement
To download a printable version of our Direct Debit Service Agreement
Life Support Policy
To download a printable version of our Life Support Policy
Family and Domestic Violence
Family violence is behaviour that is used to control, intimidate, or harm a family member or someone in a close relationship. It can include physical violence, emotional or psychological abuse, financial control, threats, intimidation, stalking, or controlling access to essential services such as electricity, gas, water, or communications. Family violence can occur in many types of relationships, including between partners, former partners, family members, or people living in the same household. It can affect anyone, regardless of age, gender, culture, or background.
SEAC Energy understands that customers experiencing family violence may need additional support. If you are affected, we encourage you to contact us so we can work with you in a safe and confidential way. Our team can discuss options to help manage your account and energy services, including updating account details, setting up new accounts where appropriate, or providing flexible payment support. We will always aim to handle these situations with care, respect, and sensitivity.
For further information on how we can help you please download our printable version of our Family Violence Policy.
Embedded Network Opt-Out Policy
To download a printable version of our Embedded Network Opt-Out Policy
Disconnection and Reconnection Policy
To download a printable version of our Disconnection and Reconnection Policy