Website Terms of Use
SEAC Energy operates this website. By using the website, you agree to these Terms of Use. If you do not agree, please do not use the website.
The information on this website is provided for general information only. It is intended to help customers learn about SEAC Energy, our services, policies, and obligations. We do our best to keep the information accurate and up to date, but it may change from time to time and may not always reflect the latest details for your account, site, embedded network, product, or service.
This website does not provide legal, financial, technical, or regulatory advice. If you need help with your account, bill, connection, disconnection, complaint, hardship support, life support, family violence support, or any other customer issue, please contact us directly.
Changes to this website and these terms
We may change, update, remove, or replace any information on this website at any time.
We may also update these Terms of Use by publishing a new version on the website. If you continue to use the website after the updated terms are published, you are accepting the updated terms.
Australian customers
This website is intended for customers and supply addresses in Australia unless we say otherwise.
Depending on your location, embedded network, meter type, product, service, and applicable laws, different charges, customer protections, and eligibility rules may apply. If you are unsure which information applies to your supply address or account, please contact us.
Applicable law
These Terms of Use are governed by the laws of Australia and, where relevant, the laws of the State or Territory where we provide products or services to you.
If a dispute relates to a specific supply address, embedded network, product, service, energy plan, customer account, or other customer matter, the laws and regulatory requirements of that State or Territory may also apply.
By using this website, you submit to the non-exclusive jurisdiction of the courts of Australia and the relevant State or Territory courts.
Intellectual property
Unless stated otherwise, SEAC Energy owns or is licensed to use the content on this website, including text, documents, images, graphics, logos, trademarks, designs, and other material.
You may download, print, or share information from this website for your own personal, non-commercial use, or to learn about our products and services.
You must not copy, reproduce, change, publish, distribute, upload, transmit, display, sell, or otherwise use any content from this website without our written permission, unless the law allows it.
You must not use SEAC Energy’s name, logo, trademarks, or branding without our written permission. All intellectual property rights are reserved.
Links to other websites
This website may contain links to third-party websites for convenience only.
We do not control those websites and are not responsible for their content, accuracy, availability, security, privacy practices, or terms of use. A link on our website does not mean we endorse or recommend that website, its operator, or any products or services offered there.
You use third-party websites at your own risk.
Website security
We take reasonable steps to keep this website and any information submitted through it secure.
If you submit personal information through an online form or other secure area of the website, we use reasonable safeguards to protect that information during transmission. However, no website, email, online form, internet transmission, or electronic storage system can be guaranteed to be completely secure.
You are responsible for taking your own precautions to make sure any information you access, download, or submit through this website is secure and free from viruses or other harmful material.
Privacy
We handle personal information in line with our Privacy Policy.
Our Privacy Policy explains how we collect, hold, use, and disclose personal information, including information submitted through our website, online forms, customer enquiries, and other interactions with us. You can view our Privacy Policy on this website or contact us for a copy.
Website availability
We do not guarantee that this website will always be available, uninterrupted, error-free, secure, or free from viruses or other harmful content.
We may suspend, restrict, or stop access to all or part of this website at any time, including for maintenance, system updates, security reasons, or circumstances outside our control.
No warranties
To the extent allowed by law, SEAC Energy does not make any warranties or representations about this website or the information on it. This includes whether the information is accurate, complete, current, suitable for your circumstances, error-free, or always available.
Nothing in these Terms of Use excludes, restricts, or modifies any rights or guarantees that cannot be excluded under the Australian Consumer Law or any other applicable law.
Limitation of liability
To the maximum extent permitted by law, SEAC Energy, its officers, employees, contractors, and agents are not liable for any loss, damage, cost, expense, claim, or liability arising from or connected with:
- your use of, or inability to use, this website.
- your reliance on information on this website.
- any error, omission, or inaccuracy in website content.
- any interruption, delay, defect, security issue, virus, or harmful content affecting this website.
- any linked third-party website.
- any unauthorised access to, or use of, information sent through this website.
This limitation applies whether the loss is direct, indirect, consequential, or otherwise, and whether it arises under contract, negligence, statute, or any other legal basis.
Refunds, credits, and customer remedies
Some products and services we supply may be covered by the Australian Consumer Law, energy laws and regulations, energy plans, customer contracts, embedded network requirements, ombudsman scheme requirements, and other legal obligations.
Nothing in these Terms of Use limits any rights or remedies you may have under those laws, your energy plan, or your customer contract.
If you believe there is a problem with a bill, payment, service, product, account, connection, disconnection, supply address, or any other customer matter, please contact us so we can review it and respond.
Contact us
If you have any questions about these Terms of Use, please contact us:
SEAC Energy
54 Alexandra Place
Murarrie QLD 4172
Website: seacenergy.com.au
Email: [email protected]
Phone: 1300 236 906